Royal Air Maroc compensation: how to claim
Royal Air Maroc is registered in Morocco — outside the EU and UK — so only flights leaving Europe are covered.
- Registered in
- Morocco (non-EU/UK carrier)
- Main bases
- Casablanca (CMN)
- Typical first response
- About 50 days
- Time limit where it is based
- Depends where you claim
Royal Air Maroc is registered in Morocco — outside the EU and UK — so only flights leaving Europe are covered.
- Departing a UK airport: covered by UK261.
- Departing an EU airport: covered by EU261.
- Flying into the UK or EU from Morocco or elsewhere: not covered by either, because Royal Air Maroc is not a UK or EU carrier.
- That means a return trip is usually half-protected: the outbound from Europe counts, the flight home does not.
How Royal Air Maroc handles claims
Not an EU or UK carrier, so only the departure from a European airport is covered.
Europe to Casablanca or Marrakesh is typically 1,500–3,500 km, so €400 or £350 on the covered leg.
Casablanca connections onto West Africa on a single booking are measured at the final destination and can reach the top band.
Responses are frequently slow; escalate to the enforcement body in your departure country once the 14 days have passed.
What a delay on Royal Air Maroc is worth
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| London (LHR) → Casablanca (CMN) | 2,094 km | UK261 | £350 |
| Casablanca (CMN) → London (LHR) | 2,094 km | — | Not covered |
| Paris (CDG) → Casablanca (CMN) | 1,931 km | EU261 | €400 |
| Casablanca (CMN) → Paris (CDG) | 1,931 km | — | Not covered |
Amounts are per passenger. The distance is the great-circle distance between the airports, which is what the Regulation uses — not the distance flown.
Claiming from Royal Air Maroc, by what happened
- Royal Air Maroc: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- Royal Air Maroc: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- Royal Air Maroc: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- Royal Air Maroc: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.
We draft. You send.
The check is free. If your Royal Air Maroc flight appears eligible, the claim letter is £15 flat — you send it to Royal Air Maroc yourself and keep the whole payout. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
Royal Air Maroc: common questions
How much compensation can I get from Royal Air Maroc?
It depends on the distance and on which rules apply. Under EU261 it is €250, €400 or €600 per passenger; under UK261 it is £220, £350 or £520. Royal Air Maroc is registered in Morocco — outside the EU and UK — so only flights leaving Europe are covered.
Does Royal Air Maroc have to pay if the delay was caused by a technical problem?
Yes, in almost every case. The Court of Justice has held that technical problems — including sudden, unforeseen faults — are part of the normal running of an airline and are not extraordinary circumstances.
How long do I have to claim against Royal Air Maroc?
The limit is set by the country where you bring the claim, which is usually where your flight departed or arrived. In England and Wales it is six years; in most EU countries between two and five.
Where do I send a claim to Royal Air Maroc?
Royal Air Maroc takes claims through an online form, and the postal address is Royal Air Maroc, Service Clientèle, Aéroport Casablanca Mohammed V, Nouasseur, Casablanca, Morocco. Check the address on the airline’s website before posting — claims departments move.
Can I claim for an old Royal Air Maroc flight?
Very often, yes. Most people do not realise claims last several years. Every disrupted flight is a separate claim, for every passenger on the booking.