SAS Scandinavian Airlines compensation: how to claim
SAS Scandinavian Airlines is registered in Sweden, so it counts as an EU carrier and its flights are covered in both directions.
- Registered in
- Sweden (EU carrier)
- Main bases
- Stockholm (ARN), Copenhagen (CPH), Oslo (OSL)
- Typical first response
- About 45 days
- Time limit where it is based
- 3 years (Sweden)
SAS Scandinavian Airlines is registered in Sweden, so it counts as an EU carrier and its flights are covered in both directions.
- Departing an EU airport: covered by EU261.
- Departing a UK airport: covered by UK261.
- Arriving in the EU from outside Europe: covered by EU261, because SAS Scandinavian Airlines is an EU carrier.
- Arriving in the UK from outside Europe: covered by UK261, which also protects arrivals on EU carriers.
How SAS Scandinavian Airlines handles claims
The Airhelp v SAS judgment — which established that a strike by an airline’s own staff is NOT an extraordinary circumstance — was brought against this airline. If SAS rejects your claim because its own pilots or crew were on strike, that case is directly on point and decided against them.
They operate across Sweden, Denmark and Norway with different limitation periods in each. Which country’s courts hear the claim depends on where you departed or arrived.
Scandinavian winter operations produce genuine de-icing and snow delays. A weather rejection in January at Arlanda is more defensible than one in July.
Their claims portal is functional and they will usually give a specific reason rather than a generic one, which makes the reason easier to test.
What a delay on SAS Scandinavian Airlines is worth
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| Stockholm (ARN) → Copenhagen (CPH) | 547 km | EU261 | €250 |
| Stockholm (ARN) → Oslo (OSL) | 385 km | EU261 | €250 |
| Copenhagen (CPH) → Oslo (OSL) | 517 km | EU261 | €250 |
| Stockholm (ARN) → Paris (CDG) | 1,540 km | EU261 | €400 |
Amounts are per passenger. The distance is the great-circle distance between the airports, which is what the Regulation uses — not the distance flown.
Claiming from SAS Scandinavian Airlines, by what happened
- SAS Scandinavian Airlines: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- SAS Scandinavian Airlines: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- SAS Scandinavian Airlines: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- SAS Scandinavian Airlines: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.
We draft. You send.
The check is free. If your SAS Scandinavian Airlines flight appears eligible, the claim letter is £15 flat — you send it to SAS Scandinavian Airlines yourself and keep the whole payout. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
SAS Scandinavian Airlines: common questions
How much compensation can I get from SAS Scandinavian Airlines?
It depends on the distance and on which rules apply. Under EU261 it is €250, €400 or €600 per passenger; under UK261 it is £220, £350 or £520. SAS Scandinavian Airlines is registered in Sweden, so it counts as an EU carrier and its flights are covered in both directions.
Does SAS Scandinavian Airlines have to pay if the delay was caused by a technical problem?
Yes, in almost every case. The Court of Justice has held that technical problems — including sudden, unforeseen faults — are part of the normal running of an airline and are not extraordinary circumstances.
How long do I have to claim against SAS Scandinavian Airlines?
In Sweden, where SAS Scandinavian Airlines is based, the limit is 3 years, counted from the date of the flight. You can usually also claim where your flight departed or arrived, which may give you longer — for example six years in England and Wales.
Where do I send a claim to SAS Scandinavian Airlines?
SAS Scandinavian Airlines takes claims through an online form, and the postal address is SAS Scandinavian Airlines, Customer Care, SE-195 87 Stockholm, Sweden. Check the address on the airline’s website before posting — claims departments move.
Can I claim for an old SAS Scandinavian Airlines flight?
Very often, yes. Most people do not realise claims last several years. Every disrupted flight is a separate claim, for every passenger on the booking.