TUI Airways compensation: how to claim
TUI Airways is a UK airline, so most of its flights are covered in both directions.
- Registered in
- United Kingdom (UK carrier)
- Main bases
- Manchester (MAN), London (LGW), Birmingham (BHX), Bristol (BRS), Glasgow (GLA)
- Typical first response
- About 42 days
- Time limit where it is based
- 6 years (England & Wales)
TUI Airways is a UK airline, so most of its flights are covered in both directions.
- Departing a UK airport: covered by UK261.
- Departing an EU airport: covered by EU261.
- Arriving in the UK from outside Europe: covered by UK261, because TUI Airways is a UK carrier.
- Arriving in the EU from outside Europe: not covered by EU261, because TUI Airways is not an EU carrier — though a UK departure on the same trip is.
How TUI Airways handles claims
TUI is slower than most, and six weeks for a first substantive answer is normal rather than exceptional. Keep the 14-day deadline in your letter anyway — it starts the clock for escalation.
Long-haul TUI flights to the Caribbean and Mexico sit firmly in the over-3,500 km band, so the sums are large. Their Dominican Republic and Mexico routes are among the most claimed.
Because TUI mostly carries package customers, rejections sometimes conflate package-holiday compensation with flight compensation. They are separate rights and you can pursue both.
CEDR handles their alternative dispute resolution, and they are one of the slower members to engage with it. Do not escalate before you have a final response or eight weeks of silence.
What a delay on TUI Airways is worth
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| Manchester (MAN) → London (LGW) | 283 km | UK261 | £220 |
| Manchester (MAN) → Birmingham (BHX) | 106 km | UK261 | £220 |
| Manchester (MAN) → Bristol (BRS) | 221 km | UK261 | £220 |
| Manchester (MAN) → Paris (CDG) | 588 km | UK261 | £220 |
Amounts are per passenger. The distance is the great-circle distance between the airports, which is what the Regulation uses — not the distance flown.
Claiming from TUI Airways, by what happened
- TUI Airways: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- TUI Airways: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- TUI Airways: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- TUI Airways: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.
We draft. You send.
The check is free. If your TUI Airways flight appears eligible, the claim letter is £15 flat — you send it to TUI Airways yourself and keep the whole payout. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
TUI Airways: common questions
How much compensation can I get from TUI Airways?
It depends on the distance and on which rules apply. Under EU261 it is €250, €400 or €600 per passenger; under UK261 it is £220, £350 or £520. TUI Airways is a UK airline, so most of its flights are covered in both directions.
Does TUI Airways have to pay if the delay was caused by a technical problem?
Yes, in almost every case. The Court of Justice has held that technical problems — including sudden, unforeseen faults — are part of the normal running of an airline and are not extraordinary circumstances.
How long do I have to claim against TUI Airways?
In England and Wales, where TUI Airways is based, the limit is 6 years, counted from the date of the flight. You can usually also claim where your flight departed or arrived, which may give you longer — for example six years in England and Wales.
Where do I send a claim to TUI Airways?
TUI Airways takes claims through an online form, and the postal address is TUI UK Ltd, Customer Support, Wigmore House, Wigmore Lane, Luton, LU2 9TN, United Kingdom. Check the address on the airline’s website before posting — claims departments move.
Can I claim for an old TUI Airways flight?
Very often, yes. Most people do not realise claims last several years. Every disrupted flight is a separate claim, for every passenger on the booking.