Wizz Air compensation: how to claim
Wizz Air is registered in Hungary, so it counts as an EU carrier and its flights are covered in both directions.
- Registered in
- Hungary (EU carrier)
- Main bases
- Budapest (BUD), Warsaw (WAW), Bucharest (OTP), London (LTN)
- Typical first response
- About 40 days
- Time limit where it is based
- 5 years (Hungary)
Wizz Air is registered in Hungary, so it counts as an EU carrier and its flights are covered in both directions.
- Departing an EU airport: covered by EU261.
- Departing a UK airport: covered by UK261.
- Arriving in the EU from outside Europe: covered by EU261, because Wizz Air is an EU carrier.
- Arriving in the UK from outside Europe: covered by UK261, which also protects arrivals on EU carriers.
How Wizz Air handles claims
Wizz Air Hungary (W6) and Wizz Air UK (W9) are different companies. The flight number tells you which, and it decides whether you are claiming euros under EU261 or pounds under UK261.
The group has faced regulatory scrutiny in the UK over the handling of passenger claims. Keep a clean, dated paper trail from the first letter onwards.
Their network is dense across Central and Eastern Europe with routes typically in the 1,500–3,500 km band at €400.
They push claimants towards an online portal. Send the letter as well — a dated written demand is what an enforcement body will want to see.
What a delay on Wizz Air is worth
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| Budapest (BUD) → Warsaw (WAW) | 540 km | EU261 | €250 |
| Budapest (BUD) → Bucharest (OTP) | 616 km | EU261 | €250 |
| Budapest (BUD) → London (LTN) | 1,491 km | EU261 | €250 |
| Budapest (BUD) → Paris (CDG) | 1,247 km | EU261 | €250 |
Amounts are per passenger. The distance is the great-circle distance between the airports, which is what the Regulation uses — not the distance flown.
Claiming from Wizz Air, by what happened
- Wizz Air: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- Wizz Air: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- Wizz Air: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- Wizz Air: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.
We draft. You send.
The check is free. If your Wizz Air flight appears eligible, the claim letter is £15 flat — you send it to Wizz Air yourself and keep the whole payout. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
Wizz Air: common questions
How much compensation can I get from Wizz Air?
It depends on the distance and on which rules apply. Under EU261 it is €250, €400 or €600 per passenger; under UK261 it is £220, £350 or £520. Wizz Air is registered in Hungary, so it counts as an EU carrier and its flights are covered in both directions.
Does Wizz Air have to pay if the delay was caused by a technical problem?
Yes, in almost every case. The Court of Justice has held that technical problems — including sudden, unforeseen faults — are part of the normal running of an airline and are not extraordinary circumstances.
How long do I have to claim against Wizz Air?
In Hungary, where Wizz Air is based, the limit is 5 years, counted from the date of the flight. You can usually also claim where your flight departed or arrived, which may give you longer — for example six years in England and Wales.
Where do I send a claim to Wizz Air?
Wizz Air takes claims through an online form, and the postal address is Wizz Air Hungary Ltd., Customer Relations, Laurus Offices, Kőér utca 2/A, Building B, 1103 Budapest, Hungary. Check the address on the airline’s website before posting — claims departments move.
Can I claim for an old Wizz Air flight?
Very often, yes. Most people do not realise claims last several years. Every disrupted flight is a separate claim, for every passenger on the booking.