easyJet compensation: how to claim
easyJet is a UK airline, so most of its flights are covered in both directions.
- Registered in
- United Kingdom (UK carrier)
- Main bases
- London (LGW), London (LTN), Bristol (BRS), Manchester (MAN), Paris (CDG), Milan (MXP), Geneva (GVA)
- Typical first response
- About 21 days
- Time limit where it is based
- 6 years (England & Wales)
easyJet is a UK airline, so most of its flights are covered in both directions.
- Departing a UK airport: covered by UK261.
- Departing an EU airport: covered by EU261.
- Arriving in the UK from outside Europe: covered by UK261, because easyJet is a UK carrier.
- Arriving in the EU from outside Europe: not covered by EU261, because easyJet is not an EU carrier — though a UK departure on the same trip is.
How easyJet handles claims
easyJet processes straightforward delay claims comparatively quickly, often inside three weeks, and generally pays without argument once the arrival delay is established.
Their group operates through separate companies — easyJet UK, easyJet Europe (Austrian-registered) and easyJet Switzerland. Which one operated your flight can change whether UK261 or EU261 applies. The operating company is on your booking confirmation.
A common rejection is that the delay was caused by a knock-on from an earlier rotation. Ask them to identify the original disruption and to show why the schedule could not absorb it.
CEDR handles their alternative dispute resolution. Do not go to CEDR before you have a final response or eight weeks of silence, because they will bounce it back.
What a delay on easyJet is worth
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| London (LGW) → London (LTN) | 82 km | UK261 | £220 |
| London (LGW) → Bristol (BRS) | 178 km | UK261 | £220 |
| London (LGW) → Manchester (MAN) | 283 km | UK261 | £220 |
| London (LGW) → Paris (CDG) | 308 km | UK261 | £220 |
Amounts are per passenger. The distance is the great-circle distance between the airports, which is what the Regulation uses — not the distance flown.
Claiming from easyJet, by what happened
- easyJet: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- easyJet: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- easyJet: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- easyJet: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.
We draft. You send.
The check is free. If your easyJet flight appears eligible, the claim letter is £15 flat — you send it to easyJet yourself and keep the whole payout. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
easyJet: common questions
How much compensation can I get from easyJet?
It depends on the distance and on which rules apply. Under EU261 it is €250, €400 or €600 per passenger; under UK261 it is £220, £350 or £520. easyJet is a UK airline, so most of its flights are covered in both directions.
Does easyJet have to pay if the delay was caused by a technical problem?
Yes, in almost every case. The Court of Justice has held that technical problems — including sudden, unforeseen faults — are part of the normal running of an airline and are not extraordinary circumstances.
How long do I have to claim against easyJet?
In England and Wales, where easyJet is based, the limit is 6 years, counted from the date of the flight. You can usually also claim where your flight departed or arrived, which may give you longer — for example six years in England and Wales.
Where do I send a claim to easyJet?
easyJet takes claims through an online form, and the postal address is easyJet Airline Company Ltd, Customer Experience, Hangar 89, London Luton Airport, Luton, LU2 9PF, United Kingdom. Check the address on the airline’s website before posting — claims departments move.
Can I claim for an old easyJet flight?
Very often, yes. Most people do not realise claims last several years. Every disrupted flight is a separate claim, for every passenger on the booking.