Edelweiss Air missed connection compensation
Where all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination. If you arrive there 3 hours or more late, compensation is due — even if the first flight was only a little late. Flights bought on separate bookings are treated as separate journeys.
Which Edelweiss Air flights are covered
Edelweiss Air is registered in Switzerland, so it counts as an EU carrier and its flights are covered in both directions.
- Departing an EU airport: covered by EU261.
- Departing a UK airport: covered by UK261.
- Arriving in the EU from outside Europe: covered by EU261, because Edelweiss Air is an EU carrier.
- Arriving in the UK from outside Europe: covered by UK261, which also protects arrivals on EU carriers.
Worked examples on Edelweiss Air routes
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| Zurich (ZRH) → Paris (CDG) | 476 km | EU261 | €250 |
| Zurich (ZRH) → Barcelona (BCN) | 857 km | EU261 | €250 |
| Zurich (ZRH) → Rome (FCO) | 694 km | EU261 | €250 |
| Zurich (ZRH) → Amsterdam (AMS) | 603 km | EU261 | €250 |
What Edelweiss Air is likely to say — and the answer
“The first flight was only 40 minutes late” — irrelevant on a single booking; the delay is measured at the end.
“You booked the flights separately” — genuinely fatal if true. Check your booking reference.
“The connection was operated by our partner” — the operating carrier of the delayed flight is who you claim from.
“Minimum connection time” arguments — if they sold you the connection, they accepted it as viable.
Specific to Edelweiss Air
A leisure carrier flying long-haul from Zurich, so departures from Switzerland are covered by EU261 and most long-haul claims are €600.
They fly a limited number of frequencies to each destination, so a technical fault can produce a multi-day delay. The compensation is per passenger and does not scale with how long the delay ran past three hours.
Part of the Lufthansa group; their rejection wording resembles SWISS and Lufthansa.
Seasonal routes mean the aircraft is sometimes swapped between Edelweiss and SWISS. The operating carrier on the day is who you write to.
Check it free, then send the letter yourself.
If your Edelweiss Air missed connection appears eligible, the claim letter is £15 flat, with Edelweiss Air’s likely objection answered in advance. You keep 100% of what they pay. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
Edelweiss Air missed connection: common questions
How much can I claim from Edelweiss Air for a missed connection?
Between €250 and €600 (or £220 and £520 under UK261) per passenger, depending on distance. The worked examples on this page show the figure for some of Edelweiss Air’s routes.
I missed my connection with Edelweiss Air. Which flight do I claim for?
If all the flights were on one booking, you claim for the journey as a whole, measured at your final destination, from the airline that operated the delayed flight. The distance used is the full distance from your first departure airport to your final destination.
What reasons does Edelweiss Air give for refusing missed connection claims?
The most common are: The first flight was only 40 minutes late; You booked the flights separately; The connection was operated by our partner; Minimum connection time arguments. Most of these do not hold up against the Regulation or the case law.
How long do I have to make a Edelweiss Air missed connection claim?
It depends on where you bring the claim, usually where the flight departed or arrived. Six years in England and Wales; two to five years in most EU countries.
Other Edelweiss Air claims
- Edelweiss Air: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- Edelweiss Air: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- Edelweiss Air: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- Edelweiss Air: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.