Norwegian missed connection compensation
Where all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination. If you arrive there 3 hours or more late, compensation is due — even if the first flight was only a little late. Flights bought on separate bookings are treated as separate journeys.
Which Norwegian flights are covered
Norwegian is registered in Norway, so it counts as an EU carrier and its flights are covered in both directions.
- Departing an EU airport: covered by EU261.
- Departing a UK airport: covered by UK261.
- Arriving in the EU from outside Europe: covered by EU261, because Norwegian is an EU carrier.
- Arriving in the UK from outside Europe: covered by UK261, which also protects arrivals on EU carriers.
Worked examples on Norwegian routes
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| Oslo (OSL) → Bergen (BGO) | 325 km | EU261 | €250 |
| Oslo (OSL) → Copenhagen (CPH) | 517 km | EU261 | €250 |
| Oslo (OSL) → Stockholm (ARN) | 385 km | EU261 | €250 |
| Oslo (OSL) → Paris (CDG) | 1,358 km | EU261 | €250 |
What Norwegian is likely to say — and the answer
“The first flight was only 40 minutes late” — irrelevant on a single booking; the delay is measured at the end.
“You booked the flights separately” — genuinely fatal if true. Check your booking reference.
“The connection was operated by our partner” — the operating carrier of the delayed flight is who you claim from.
“Minimum connection time” arguments — if they sold you the connection, they accepted it as viable.
Specific to Norwegian
Norway is not in the EU but is in the EEA, so the Regulation applies to departures from Oslo, Bergen and Trondheim and Norwegian counts as an EU carrier for the arrival rule.
The group has restructured more than once. Claims against companies that went through Irish examinership in 2021 may not survive against the current entity, which is a genuine limitation rather than an evasion.
Most of their current network is short-haul European, so €250 and €400 are the usual figures.
Norwegian limitation is three years, and Luftfartstilsynet is the enforcement body.
Time limit: Norwegian is based in Norway, where claims run for 3 years from the date of the flight. How that works
Check it free, then send the letter yourself.
If your Norwegian missed connection appears eligible, the claim letter is £15 flat, with Norwegian’s likely objection answered in advance. You keep 100% of what they pay. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
Norwegian missed connection: common questions
How much can I claim from Norwegian for a missed connection?
Between €250 and €600 (or £220 and £520 under UK261) per passenger, depending on distance. The worked examples on this page show the figure for some of Norwegian’s routes.
I missed my connection with Norwegian. Which flight do I claim for?
If all the flights were on one booking, you claim for the journey as a whole, measured at your final destination, from the airline that operated the delayed flight. The distance used is the full distance from your first departure airport to your final destination.
What reasons does Norwegian give for refusing missed connection claims?
The most common are: The first flight was only 40 minutes late; You booked the flights separately; The connection was operated by our partner; Minimum connection time arguments. Most of these do not hold up against the Regulation or the case law.
How long do I have to make a Norwegian missed connection claim?
Where Norwegian is based, the limit is 3 years. You can usually also claim in the country your flight departed from or arrived in, which may give you longer.
Other Norwegian claims
- Norwegian: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- Norwegian: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- Norwegian: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- Norwegian: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.