TUI fly Deutschland delay compensation
Compensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time. It is the arrival that counts, not the departure: a flight that leaves four hours late but makes up time and lands 2 hours 50 minutes late is not covered.
Which TUI fly Deutschland flights are covered
TUI fly Deutschland is registered in Germany, so it counts as an EU carrier and its flights are covered in both directions.
- Departing an EU airport: covered by EU261.
- Departing a UK airport: covered by UK261.
- Arriving in the EU from outside Europe: covered by EU261, because TUI fly Deutschland is an EU carrier.
- Arriving in the UK from outside Europe: covered by UK261, which also protects arrivals on EU carriers.
Worked examples on TUI fly Deutschland routes
| Route | Distance | Rules | Per passenger |
|---|---|---|---|
| Hannover (HAJ) → Düsseldorf (DUS) | 239 km | EU261 | €250 |
| Hannover (HAJ) → Frankfurt (FRA) | 281 km | EU261 | €250 |
| Hannover (HAJ) → Munich (MUC) | 480 km | EU261 | €250 |
| Hannover (HAJ) → Paris (CDG) | 632 km | EU261 | €250 |
What TUI fly Deutschland is likely to say — and the answer
“Extraordinary circumstances” with no detail — ask which circumstance, and for the evidence.
“A technical problem” — not an extraordinary circumstance, and settled by the Court of Justice.
“The inbound aircraft arrived late” — a knock-on delay only counts if the original cause was itself extraordinary.
A disputed arrival time — ask for their recorded on-blocks time and compare it with yours.
Specific to TUI fly Deutschland
The Krüsemann case, which established that a wildcat strike by an airline’s own crew is not an extraordinary circumstance, was brought against this airline. If they ever cite their own staff’s absence, that judgment is directly on point.
Mostly Mediterranean and Canary Islands leisure flying. Germany to the Canaries is intra-EU and over 1,500 km, so it pays €400, not €600.
German limitation runs to the end of the third calendar year after the flight.
The SÖP conciliation scheme covers them, which is free and considerably faster than the German courts for a claim of this size.
Time limit: TUI fly Deutschland is based in Germany, where claims run for 3 years from the END of the calendar year in which the flight took place — a January 2023 flight runs until 31 December 2026. How that works
Check it free, then send the letter yourself.
If your TUI fly Deutschland delay appears eligible, the claim letter is £15 flat, with TUI fly Deutschland’s likely objection answered in advance. You keep 100% of what they pay. If the airline rejects your claim on eligibility grounds, we refund the £15. Forward us their reply and we refund within five working days.
TUI fly Deutschland delay: common questions
How much can I claim from TUI fly Deutschland for a delay?
Between €250 and €600 (or £220 and £520 under UK261) per passenger, depending on distance. The worked examples on this page show the figure for some of TUI fly Deutschland’s routes.
My TUI fly Deutschland flight left more than three hours late but landed less than three hours late. Can I claim?
No. The test is how late you arrive at your final destination. If the flight made up time and landed under three hours late, the fixed compensation does not apply — though you may still have been owed meals and refreshments during the wait.
What reasons does TUI fly Deutschland give for refusing delay claims?
The most common are: Extraordinary circumstances with no detail; A technical problem; The inbound aircraft arrived late; A disputed arrival time. Most of these do not hold up against the Regulation or the case law.
How long do I have to make a TUI fly Deutschland delay claim?
Where TUI fly Deutschland is based, the limit is 3 years. You can usually also claim in the country your flight departed from or arrived in, which may give you longer.
Other TUI fly Deutschland claims
- TUI fly Deutschland: delayCompensation is due when you arrive at your final destination 3 hours or more after the scheduled arrival time.
- TUI fly Deutschland: cancellationCompensation is due unless you were told at least 14 days before departure, or were told later but re-routed on a flight that fell inside the timing windows set by Article 5(1)(c).
- TUI fly Deutschland: denied boardingCompensation is due immediately when you are refused boarding against your will — most often because the flight was overbooked — provided you checked in on time with a confirmed reservation.
- TUI fly Deutschland: missed connectionWhere all your flights were on a single booking, a delay that makes you miss a connection is measured at your final destination.